After-sales Service-Suzhou Guxin Steel Structure Engineering Co., Ltd.

After-sales Guarantee Commitment

Hello! Thank you for choosing our container house products. We will provide professional and efficient online services to ensure your user experience. Whether you encounter installation and commissioning problems, component maintenance needs, or minor inconveniences in daily use, you can get remote support here.

A one-year warranty is provided for all types of container houses (standard/customized).

Coverage Area

All types of components, including steel structural frames, wall sandwich panels, door and window systems, hardware, and locks (within a reasonable range excluding damage caused by human error or natural disasters).

After the Warranty Period:

We offer lifetime cost-price spare parts supply service, along with online guidance and support.

Cooperation Process

Problem Reporting

Submission Information (Note: Order Number + Housing Type + Problem Description + On-site Photos/Videos)

Ultra-fast Response

After-sales specialists will contact and verify the information online within 2 hours on weekdays and within 4 hours on non-weekdays.

Plan Confirmed

Customized remote guidance plans are provided based on the type of problem, and communication times are confirmed simultaneously.

Service Execution

Real-time operation guidance is provided through text instructions, illustrated tutorials, and video links.

Acceptance Closed Loop

Once the problem is resolved, you confirm the acceptance and the after-sales file will be updated accordingly.

FAQ

What to do if your house has a minor leak?: First, check if the sealing strip is aged. We will then send you a link to purchase the special sealant and an online tutorial on how to apply it. If the leakage is severe, we will guide you through locating the leak and performing professional waterproofing and repair procedures via video call.
How to handle stuttering in extended components?: An electrochemical analyzer is an instrument that can test several items, but not at the same time; only one project and one project will be tested, and a matching test paper needs to be tested.
Will wall scratches affect its use?: An electrochemical analyzer is an instrument that can test several items, but not at the same time; only one project and one project will be tested, and a matching test paper needs to be tested.

After-sales Feedback

If you have any customization needs or questions about our services, please contact us via email at 2094696061@qq.com or by phone at +86-17262108945.

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After-sales Guarantee Commitment

Cooperation Process

FAQ

After-sales Feedback